Customers


Your Privacy matters to Mopedo and associated companies. This Privacy Policy explains how we collect, process, use and share information about you. It also explains how you can update the information and choose how your information can be used.

We recommend you read the policy before using the Platform (Website, Mobile application) and the services. This policy is to be read along with the Terms and Conditions applicable to Mopedo.

By using the Mopedo platform and the services, you agree and consent to data collection, processing, usage, storage and sharing of information as mentioned or not. If you do not agree to these policies, please refrain from using the platform and the services offered by Mopedo.

This Policy covers both Online (Websites – however, accessed through computer or mobile phone or any electronic device, Mobile Application) and Offline (Telephone, in-person) data collection points.

If you have any questions or concerns about this Privacy Policy, please contact us through email provided on our website and/or Mobile Application.

Definition

  1. “You” shall mean the User or the Customer of the Company, Service, Site and Mobile Application.
  2. “Company”, “We”, “Us” shall mean Mopedo and associated companies & services of Mopedo.
  3. “Site” shall mean the Website and Webpages of the company and associated companies. “Mobile Application” shall mean the mobile application Mopedo updated by the company from time to time.
  4. “Rider” shall mean Rider and shall include individuals who are registered with the company to fulfil the company’s services. The individuals are registered, appointed, evaluated to provide the transportation service and own a valid and necessary registration document of the vehicle and a valid license to ride the vehicle.


Information we collect

  1. We may ask you to provide us with certain Personal and Protected information. We may collect information through various means by providing the services, account registration, contact forms, newsletter sign-up and/or otherwise.
  2. When you sign up, register to use the services, we may ask you for some personal information such as and not limited to
    (1) Name
    (2) Phone number
    (3) Gender
    (4) Address & Zip Code
    (5) Email
    (6) Password
  3. In addition, we may use some technologies to collect, monitor, track your information, usage of services. We may also use technologies to passively collect and map information about you to provide you with any extended services.
  4. We also use your GPS location feature to track your geographic location to fulfil the services we offer. The Rider might also track your location while availing the service, to navigate to your exact location.
  5. We offer you to book services through call, we might also record the calls for quality training purposes.
  6. We also collect information through cookies, you also have the option to accept or decline the cookie and you can also control your cookie preferences through the browser. The company has no control over your browser, third-party cookies and this privacy policy do not cover the same.
  7. We may collect information from third-party services. Further, we might also supplement data from third-party services.
  8. We offer services primarily through Mobile application. We may collect and use your Device’s technical information, but not limited to the mobile operating system, browser type, software information, software update, GPS location, device number.
  9. We also use data from SMS for verification and promotion purposes. We might also use auto-recognition and auto-filling features with SMS services for validation purposes. Further, we do not transfer any SMS related information to a third party service other than that mentioned in this policy.

Usage of Information

  1. We collect information to provide you with curated service, enhance the experience of the services we offer. We use this information to examine which features work the best for you and that helps us in improving those specific services.

  2. Based on the information you provide during the sign-up or registration we might send a welcome message through email and SMS. With that information, we will send you a verification code through email and/or SMS to validate the information.

  3. We provide some of your personal information, location to the Rider who offers the service. We offer geolocation service for many purposes including but not limited to Riders to view, navigate and locate you.

  4. We also use your information to promote targeted advertising Online including but not limited to Social media, Email, Display ads and also Offline advertising including but not limited to SMS. This information includes but is not limited to the information you provided during the registration, cookies, keyword searches, website visits.

  5. We do not sell, share, trade any information or data we have collected about you other than those mentioned in this privacy policy. We might share some of your information with third-party services or providers to provide you with extended and fulfilling service.

  6. We use third-party services that include but are not limited to the payment process, Riders, Marketing, Database management, host the website, website analytics, social media management, online analytics and another administrative purpose. These third-party service providers will have access to your information to fully offer you the service.

  7. If you agree to any services provided by a third party, this Privacy policy does not apply to those third-party services. If you no longer wish to receive any services, updates, messages and emails from a third-party service, you have to contact the concerned third-party.

  8. On some occasions, we might conduct some contests, run promotions, charity and advertisements which may require you to register with your personal and protected information. You are aware and agree that these contests, promotions, and charity are run by third-party and those third-party might also have access to your information.

  9. In case any legal or government authorities require your information, we might also share your information with the authorities to comply with legal regulations. We might share information that is personal and protected which include but not limited to Name, Mobile Number, Address, Geo-location, Past service usage, IP Address and Device ID).

  10. We may share your information with third-parties to study and have a perception of the market, research the market, analyse the trend and provide customised services that are in demand.

  11. You are responsible to maintain the accuracy of your information. Any change or update on your mobile number, location, email should be done immediately to offer the service fully.

  12. You can also cancel or close your account at any time of your need. But we might store your information including Personal & Protected Information, Service usage history, Geo-Location & Transactions for the future purpose that is not limited to resuming the account, marketing and analytics.

Security

All the information we collect and store are securely stored in our database. We use firewalls, SSL and multiple encryption techniques to store your data securely. However, nothing is impossible – we cannot fully assure you of the secure storage of your information. The security can be breached at any point in time, even can be intercepted. You agree that the secure storage and usage of service is vulnerable and can be breached at any point in time. We recommend you to not share any information such as Password, OTP (One-time Password) or any secure information.

Information to the Riders

We may also share some of your Personal and Protected information with the Riders to provide the service. The company cannot be held responsible for any misuse of information by the Riders. You can always reach our Customer Care and raise a complaint with proper evidence.

Update/Changes

We may change, update, delete, modify the Privacy Policy at any point in time. The company does not necessarily have to notify the customers upon making any changes to the policies. We recommend you check the Privacy policy from time to time and be informed about our best practices.

Riders

Your Privacy matters to Mopedo and associated companies. This Privacy Policy explains how we collect, process, use and share information about you. It also explains how you can update the information and choose how your information can be used.

We recommend you read the policy before using the Platform (Website, Mobile application) and the services. This policy is to be read along with the Terms and Conditions applicable to Mopedo.

By using the Mopedo platform and the services, you agree and consent to data collection, processing, usage, storage and sharing of information as mentioned or not. If you do not agree to these policies, please refrain from using the platform and the services offered by Mopedo.

This Policy covers both Online (Websites – however, accessed through computer or mobile phone or any electronic device, Mobile Application) and Offline (Telephone, in-person) data collection points.

If you have any questions or concerns about this Privacy Policy, please contact us through email provided on our website and/or Mobile Application.

Definition

(i) “You” shall mean the Rider and shall include individuals who are registered with the company to fulfil the company’s services. The individuals are registered, appointed, evaluated to provide the transportation service and own a valid and necessary registration document of the vehicle and a valid license to ride the vehicle.

(ii) “Company”, “We”, “Us” shall mean Mopedo and associated companies & services of Mopedo.

(iii) “Site” shall mean the Website and Webpages of the company and associated companies.

(iv) “Mobile Application” shall mean the mobile application Mopedo updated by the company from time to time.

(v) “User” shall mean the Customer of the Company, Service, Site and Mobile Application.

Information we collect

  1. We may ask you to provide us with certain Personal and Protected information. We may collect information through various means by providing the services, account registration, contact forms, newsletter sign-up and/or otherwise.


  2. When you sign up, register to use the services, we may ask you for some personal information such as and not limited to Name Phone number Gender Address & Zip Code Email Password Valid Indian Driver’s License RC PAN Card Government Authorized ID Proof ( Aadhar) Photo copies of Registered Vehicle


  3. In addition, we may use some technologies to collect, monitor, track your information, usage of services. We may also use technologies to passively collect and map information about you to provide you with any extended services.


  4. We also use your GPS location feature to track your geographic location to fulfil the services we offer. The Customer might also track your location while availing the service, to navigate to your exact location.


  5. We forward the service requests from customers to you in order to accept services through Mobile Application, we might also record the Rides for quality training purposes.


  6. We might also record the calls of both the Rider and Customer during onboarding for quality training purposes.


  7. We also collect information through cookies, you also have the option to accept or decline the cookie and you can also control your cookie preferences through the browser. The company has no control over your browser, third-party cookies and this privacy policy do not cover the same.


  8. We may collect information from third-party services. Further, we might also supplement data from third-party services.


  9. We offer services primarily through Mobile application. We may collect and use your Device’s technical information, but not limited to the mobile operating system, browser type, software information, software update, GPS location, device number.


  10. We also use data from SMS for verification and promotion purposes. We might also use auto-recognition and auto-filling features with SMS services for validation purposes. Further, we do not transfer any SMS related information to a third party service other than that mentioned in this policy.

Usage of Information

  1. We collect information to provide you with curated service, enhance the experience of the services we offer. We use this information to examine which features work the best for you and that helps us in improving those specific services.


  2. Based on the information you provide during the sign-up or registration we might send a welcome message through email and SMS. With that information, we will send you a verification code through email and/or SMS to validate the information.


  3. We provide some of your personal information, location to the Rider who offers the service. We offer geolocation service for many purposes including but not limited to Riders to view, navigate and locate you.


  4. We also use your information to promote targeted advertising Online including but not limited to Social media, Email, Display ads and also Offline advertising including but not limited to SMS. This information includes but is not limited to the information you provided during the registration, cookies, keyword searches, website visits.


  5. We do not sell, share, trade any information or data we have collected about you other than those mentioned in this privacy policy. We might share some of your information with third-party services or providers to provide you with extended and fulfilling service.


  6. We use third-party services that include but are not limited to the payment process, Customers Marketing, Database management, host the website, website analytics, social media management, online analytics and another administrative purpose. These third-party service providers will have access to your information to fully offer you the service.


  7. If you agree to any services provided by a third party, this Privacy policy does not apply to those third-party services. If you no longer wish to receive any services, updates, messages and emails from a third-party service, you have to contact the concerned third-party.


  8. On some occasions, we might conduct some contests, run promotions, charity and advertisements which may require you to register with your personal and protected information. You are aware and agree that these contests, promotions, and charity are run by third-party and those third-party might also have access to your information.


  9. In case any legal or government authorities require your information, we might also share your information with the authorities to comply with legal regulations. We might share information that is personal and protected which include but not limited to Name, Mobile Number, Address, Geo-location, Past service usage, IP Address and Device ID).


  10. We may share your information with third-parties to study and have a perception of the market, research the market, analyse the trend and provide customised services that are in demand.


  11. You are responsible to maintain the accuracy of your information. Any change or update on your mobile number, location, email should be done immediately to offer the service fully.


  12. You can also cancel or close your account at any time of your need. But we might store your information including Personal & Protected Information, Service usage history, Geo-Location & Transactions for the future purpose that is not limited to resuming the account, marketing and analytics.


Security

All the information we collect and store are securely stored in our database. We use firewalls, SSL and multiple encryption techniques to store riders and customers data securely. However, nothing is impossible – we cannot fully assure the secure storage of the information. The security can be breached at any point in time, even can be intercepted. You agree that the secure storage and usage of service is vulnerable and can be breached at any point in time. We recommend not to share any information such as Password, OTP (One-time Password) or any secure information.

Information to the Riders

We may also share some of your Personal and Protected information with the Riders to provide the service. The company cannot be held responsible for any misuse of information by the Riders. You can always reach our Customer Care and raise a complaint with proper evidence.

Update/Changes

We may change, update, delete, modify the Privacy Policy at any point in time. The company does not necessarily have to notify the customers upon making any changes to the policies. We recommend you to check the Privacy policy from time to time and be informed about our best practices.