About


Mopedo (Company) provides an AI-based platform to book a two/three-wheeler (Vehicle) either to commute and/or to send products and/or to deliver food from Point A to Point B from and/or to you (User). You agree to obtain the services offered by third-party drivers or vehicle operators (Rider).

This document is an electronic record in terms of the information technology act of 2000 and rules thereunder as applicable and provisions about electronic records in various ways amended by the act; This is an electronically generated document and thus does not require any physical or digital signature.

These terms and conditions apply to your visit and or usage of the site, mobile application, service through a computer or a mobile phone and all the information provided on the site, service and mobile application.

Please ensure to read and understand - all the terms and conditions of Mopedo before using the services or site or mobile application. By accepting the consent, you are bound; by the User terms. If you do not accept or agree to terms and conditions, please refrain from using the services or site or mobile application. Usage of the service is offered - upon acceptance of the terms and conditions of Mopedo (Company).

This agreement shall remain binding between you (User), vehicle operator (Rider) and Mopedo (Company). We (Company) reserve the right to Change, Delete, Edit or Modify the terms and conditions with or without any announcements to the User and Rider.

The Terms and Conditions mentioned here are solely for the User or Customer of the Mopedo’s (Company) services, site and mobile application. These terms and conditions are not purposefully; directed towards the vehicle operators (Rider). Please navigate - to the Rider's terms and conditions.

Definition


  1. You - mean the User or the Customer of the Company, Service, Site and Mobile Application.

  2. Company & We - shall mean Mopedo and associated companies & services of Mopedo.

  3. Site - It means the Website and Webpages of the company and associated companies.

  4. Mobile Application - shall mean the mobile application of Mopedo; is updated by the company from time to time.

  5. Vehicle Operator - This means Rider and includes individuals who are registered with the company to fulfil the company’s services. The individuals are registered, appointed, evaluated to provide the transportation service and own valid and necessary registration documents and a valid license to ride the vehicle.

Services


The company provides the following services to you through the Site or Mobile Application,

  1. Mopedo Ride - It offers you to provide taxi service from one location to another in two-wheelers that are owned; by the Riders.

  2. Mopedo Logistics - It offers to pick up and drop off items that could be shipped on two-wheelers from one location to another location.

  3. Mopedo Food - It offers food delivery services from restaurant to your location.

Eligibility


  1. You will be eligible to use the company’s services, site and mobile application when you have attained at least the age of 18 (Eighteen) and/or you possess a valid contract.

  2. If you’re under the age limit and/ or do not have any contract. You must abide by the law and refrain from using the services or site or application. The company cannot be withheld - for any causes that are raised due to eligibility. The company reserves the right to remove underage users.

  3. The company also reserves the right to take action against the Parents’ and/or Guardians of the User if the company or the rider faces a loss of any nature caused by the user.

Information, Data, Registration and Account


  1. You must register with the required information to fully gain access to all the services provided by the company. You are entitled to all the validity, accuracy, completeness, correctness of the information and must update if any changes occur. We shall not be held responsible for any false, inaccurate, incomplete, incorrect information provided by you.

  2. You are responsible for maintaining the confidentiality of the account, and you will be held liable for all the actions taken and transactions made through the account. The company cannot be held responsible for someone or a third party using your account and have incurred any loss with or without your knowledge.

  3. We reserve the right to suspend or terminate your account for an indefinite period if we suspect any information you provided is incorrect or false or the security of your account has been breached or for any similar reasons that question the company’s policy.

  4. You are allowed to have only one account with the registration information. If you suspect any unusual acts in your account and/or are unable to access your account please inform us through email. The company cannot be held liable for any transactions made if there are any unauthorised transactions or use of services made through the account before the request or the company receiving the email.

  5. We reserve the right to store, process, transfer your information within the company when we see fit and also if we require to store the information on a server outside India.

  6. The company or the representative reserves the right to provide alerts in the form of - information, offers, discounts and promotions through SMS or Email to you with the information provided by you. You can also discontinue receiving the alerts at any point in time. You may navigate to the right page on the site to discontinue the alerts.

  7. The company shall make efforts to bring you in contact with the Rider by providing information (such as but not limited to your Mobile number, Location, In-app chat) to the rider within the application.

  8. We shall send a few of your information to the riders to contact you through the application, and the company cannot be held liable for any causes or repercussions that have occurred through it. In such cases, you may let the company know the causes.

Payment


We shall charge you for the services used by you through Online Payment Gateway. You may also be required to pay some additional charges for the delivery services.


The total fee - will be collected by the Rider. You can also pay the ride fee directly to the Rider or through Online Payment Gateway or wallets provided by the company. All applicable taxes, ride fees, additional fees, convenience fees - shall be borne; and, you are entitled to pay the fees.


We offer and accept a few modes of payment; you can choose from the options. You can pay

  1. Directly to the Rider as Cash,
  2. Through Online payment through Payment gateway
  3. Through Online payment through Wallet provided by the company

We use third-party payment gateway integration to successfully; make the payment. We request you to read the terms and conditions of the payment service. We can not be liable or held responsible for any issues between You and the Payment gateway.

For any payment-related issue that is in line with the third-party service, the company shall not be liable to solve the issue. You have to solve it with the payment processor - the company shall not necessarily have to; solve the issue.

In case of transaction failure, the company shall not be liable for any cause or loss that occurred. If the company has received the payment, we might refund the money. If the payment or the amount is not processed completely; and is struck - in the interim, the company shall not be liable to refund the money.

The company shall change, modify, increase, decrease the price for the services from time to time and does not require to notify the customer prior.

  • Mopedo does not designate any portion of your(User) payment as a tip or gratuity to the Rider. Gratuity is Voluntary not included in the payment you make for service.
  • You understand and agree that; if you are willing to provide additional payment as a gratuity to the Riders who provide you with the service, you are under no obligation to do so.
  • The amount of tip is directly payable by the User to the Rider. The Company is neither involved nor responsible for any such tips paid by the user to the riders. The amount paid as a tip is not taxable, and no receipt; will be provided, for the same is non-refundable.
  • After receiving services or packages obtained through Mopedo, you will have the opportunity to rate your experience and leave additional feedback about riders.

Promo Codes :

The company creates redeemable promotional codes that can be credited to the account or added to any of the payment methods related to the services. You agree that promo codes:

  • Must be used for intended purpose only and in a lawful manner.
  • Should not be duplicated, transferred or sold in any manner or made available to the public unless it is permitted by the company.
  • May expire before use
  • Are not valid for cash

Company reserves the right to retain or deduct the credits or other benefits obtained through the use of promo codes by you or any other user that Mopedo determines and believes that the usage or redemption of the promo code was in error, fraudulent or in violation of the company terms.

Cancellation Policy

  1. You agree and acknowledge that You and the Rider are allowed; to cancel the Ride and cancel the service.
  2. You are allowed to cancel the service within 5 minutes of allocation. If the Rider is late for 10 mins, you can cancel the ride free of cost. You shall be notified; of the cancellation if You or the Rider cancel the Ride or the service.
  3. The company shall provide you with a cancellation fee if the time limit exceeds more than 5 minutes. You are not allowed to cancel the service in between the ride or during the service.
  4. In case of Logistics service cancellation, the company shall not be liable to deliver the product at the Pick-up point as soon as the product is picked up.
  5. You must pay the cancellation fee after the completion; of your following; ride or service usage to the Rider or through any mode of Online Payment.
  6. You cannot book your current ride if they have any pending cancellation fee for their past ride. The company shall also provide you with a receipt for the Cancellation fee upon request.

Referral Code

Mopedo’s referral code terms and conditions are in addition to the service user terms and conditions.

  • By availing of the services; offered by the company the users and riders consent to the terms and conditions provided here.
  • Anyone who sign-ups using a valid referral code will benefit from Mopedo Authority at the time of sign-up. These values may change if the authority changes the referral program during the sign-up.
  • The referral code should benefit only after the successful completion of the first ride of the referred user.
  • Referral code should not be duplicated, sold or transferred in any manner or made available to the general public.

Refund

  • The company will make immediate efforts; to respond to the users’ refund requests only if the request is valid and return the requisite funds to the customer’s respective payment wallets.
  • We understand and agree that the refund will only be made within a legitimate time after the cancellation of a ride through an online mode of payment.
  • Please make sure that the company is not responsible for the delays; caused by third parties such as bank merchants on whom we rely on processing your refund request.
  • We bear no liability for processing the refund request.

Insurance

  1. The company facilitates the provision of insurance services for the benefit of users availed from the insurance companies.
  2. Mopedo at its sole discretion insures the user against any accident suffered during the provision of services.
  3. It is to be pre-eminent that the insurance policy number, claim certificate, invoice for the insurance premium is not issued; by the company but will be issued by the respective insurance company.
  4. Any issues faced in claiming the insurance is not the responsibility; of the company, and it disclaims all the liability concerning the services of the insurance company.

Legacy Terms

  1. You agree to wear safety gear while using the Mopedo Ride service. You shall also not smoke or consume alcohol or distract the rider while availing of the service. If you happen to violate, the Rider shall terminate the ride and the company shall blacklist you from using our services.

  2. In any case, if the company finds you have transported any illegal items, products or violate any applicable law, the company shall also impose a fine and you are liable to pay the fine at the end of the Ride. Furthermore, the company shall also bring it to the knowledge of government officials & authorities and might take appropriate legal actions.

  3. You will treat the Rider with respect and agree not to cause; any damage to the Rider or Rider’s vehicle and the Properties and/or Possessions of the Rider. You further agree that you will not harass, threaten or abuse the Rider. Violation will be treated under applicable law and might as well lead to termination of services from the company.

  4. The company shall not be liable for any cause, action, the behaviour of the Rider and the Rider’s vehicle. The company shall not be responsible for the quality or the maintenance of the Rider’s Vehicle and the possessions of the Rider.

  5. The company shall not be liable; or held responsible for any verbal, contractual agreements between You and the Rider. These agreements are solely between You and the Rider, and the Company has no say on that.

  6. You agree that you will be solely responsible for the items and products handed over to the rider for the shipment. You are responsible - to pack the products properly. The company shall decline a refund for any damages to the products that occur during the shipment or logistics due to poor packing.

  7. You agree that the Rider can also cancel or decline the Logistics shipment; if the product does not seem fit, hazardous and is difficult or impossible to ship the product.

General Terms

  1. The company shall remove, introduce, reintroduce service or any modes of services.
  2. The company shall not be liable if you do not download the right platform that is curated; to offer the service. The company shall not also be held responsible for your inability to use or access the site, mobile application and services. Furthermore, the company shall not be liable for any network issues, connection issues, malware, server error on the site or in the mobile application.
  3. In no event, the company shall not be responsible for any Direct, Indirect, Punitive, Accidental, Consequential damages that occurred even if the company advised for the possibility.
  4. The Company permits you to use a copy of the application for you on a single device. You shall not sell, resell, distribute, modify the mobile application, site under any circumstances.
  5. You shall not copy or mirror any code, script, plugins, ideas, functions, graphics, images, multimedia. You shall not insert or modify any code, script, virus, malware, trojan, in the site and/or in the mobile application.
  6. You shall not spam our helpline or email or send unsolicited messages to the company or the rider. Violation might lead to legal actions.

Disclaimer

  1. You agree that the company is just an electronic platform that provides the aforementioned services. The company does not recommend or endorse any Riders, Restaurants, Package materials to you. We do not guarantee the actions, malfunctions of the service, site and mobile application.
  2. We do not authorize or encourage you to make any guarantee or warranty on our behalf. We also will not recommend; you rely on any such information.
  3. The company or those who have any kind of association; with the company will not be liable for the cause, damage, the loss that occurred due to usage or non-usage of service, site and mobile application.
  4. The company reserves the right to modify, replace, exclude any features or services in part or full on the site or the mobile application.
  5. All Images, Videos, GiFs posted on our site, mobile application, and on our marketing materials are for illustrative purposes only. We cannot be held responsible for the completeness or accuracy of the services.

RIDERS

About

Mopedo (Company) provides IT-based services to book a two-wheeler (Vehicle) either to commute and/or to send products and/or to deliver food from Point A to Point B from and/or to customer (User). Users agree to obtain the services offered by you (third-party drivers or vehicle operators Rider).

This document is an electronic record in terms of the information technology act of 2000 and rules thereunder as applicable and provisions about electronic records in various ways amended by the act. This is an electronically generated document and thus does not require any physical or digital signature.

These terms and conditions apply to your visit and or usage of the site, mobile application, service through a computer or a mobile phone and all the information provided on the site, service and mobile application.

Please ensure; to read and understand all the terms and conditions of Mopedo before using the services or site or mobile application. By accepting the consent, you are bound; by the Rider terms. If you do not accept or agree to terms and conditions, please refrain from using the services or site or mobile application. Usage of the service is offered - upon acceptance of the terms and conditions of Mopedo (Company).

This agreement shall remain binding between you (vehicle operator (Rider)), customer(User), and Mopedo (Company). We (Company) reserve the right to Change, Delete, Edit or Modify the terms and conditions with or without any announcements to the Rider and User.

The Terms and Conditions mentioned here are solely for the Rider of the Mopedo’s (Company) services, site and mobile application. These terms and conditions are not purposefully directed; towards the customer (User). Please navigate; to the User’s terms and conditions.

Definition

  1. “You” shall mean the Rider of the Company, Service, Site and Mobile Application.
  2. “Company”, “We” shall mean Mopedo and associated companies & services of Mopedo.
  3. “Site” shall mean the Website and Webpages of the company and associated companies.
  4. “Mobile Application” shall mean the mobile application Mopedo updated by the company from time to time.
  5. “Customer” shall mean User and shall include individuals; who are registered with the company mobile application to use the company’s services.

Services

  1. The company provides the following services to you through the Site or Mobile Application, Mopedo Ride - It offers you (Rider) to provide taxi service to customers (User) from one location to another in two/three-wheelers that are; owned by you (Rider).
  2. Mopedo Logistics - It offers you (Rider) to accept pick up and drop off customer’s (User) products that could be transported in a two/Three-wheeler from one location to the other location
  3. Mopedo Food - This offers you (Rider) to accept food delivery orders from restaurants to deliver it to the customer's (User) location

Information, Data, Registration and Account

You must register with the required information to fully gain access to all the services provided by the company. You are entitled to all the validity, accuracy, completeness, correctness of the information and must update if any changes occur. We shall not be held responsible for any false, inaccurate, incomplete, incorrect information provided by you.

You are responsible for maintaining the confidentiality of the account, and you will be held liable for all the actions taken and transactions made through the account. The company cannot be held responsible for someone or a third party using your account and have incurred any loss with or without your knowledge.

We reserve the right to store, process, transfer your information within the company when we see fit and also if we require to store, the information on a server outside India.

The company or the representative reserves the right; to provide alerts in the form of information, offers, discounts and promotions through SMS or Email to you with the details; conferred by you. You can also discontinue receiving the alerts at any point in time. You may navigate to the right page on the site to discontinue the alerts.

The company shall make efforts to take the booking requests from the customer (User) and forward them to you (Rider) and bring you in contact with the Customer (User) by providing information (such as but not limited to your Mobile number, Location, In-app chat) of the customer (User) to you within the application.

We shall send a few of your (Rider) information to the Customers to contact you through the application; the company cannot be held liable for any causes or repercussions that have occurred through it. In such cases, you may let the company know the causes.

Payment

You understand that We shall charge you for providing the services; through the application of the company using a third-party payment gateway.

The company authorizes you (Rider) to collect the convenience fee only if the customer (User) opts to pay through cash. The convenience fee includes the total ride fare of the customer (User).

The collected cash by you (Rider) will be recovered and adjusted in your updated wallet money. We use third-party payment gateway integration to successfully; make the payment. We request you to read the terms and conditions of the payment service. We can not be liable or held responsible for any issues between You and the Payment gateway.

Any payment-related issue; that is in line with the third-party service, the company shall not be liable or responsible to solve the issue. You have to solve it with the payment processor. The company shall not necessarily have to solve the issue.

In case of transaction failure, the company shall not be liable for any cause or loss that occurred. If the company has received the payment, we might refund the money. If the payment or the amount is not processed completely; and is stuck in the interim, the company shall not be liable to refund; the money.

The company shall change, modify, increase, decrease the price for the services from time to time and does not require to notify the customer prior.

Cancellation Policy:

You(Riders) need to agree and acknowledge that you are allowed; to cancel the service only under a few circumstances.

You need to understand the obligations listed below to ensure a strong performance rating; to avoid warnings or temporary off-roading.

  • In any case, you (Rider) must not ask the customer to cancel the trip.
  • Riders should ensure their account does not have a high rate of cancellation activity.
  • You must not ask the customer’s drop location once known and attempt to convince the customer in any manner to cancel the trip request.
  • You should not - decline trips due to discriminatory reasons such as customer’s gender, religion or race.
  • You should not - refuse to complete a trip for the customers based on the fare multiplied by the company.

Insurance:

  • The company facilitates the provision of insurance services for the benefit of Riders availed from the insurance companies.
  • Mopedo, at its sole discretion, insures you about INR.5,00,000 against any accident suffered during the provision of services.
  • It is to be pre-eminent that the insurance policy number, claim certificate, invoice for the insurance premium is not issued; by the company but will be issued by the respective insurance company.
  • The company holds the right to recover any amount paid by the company in lieu; of insurance from the company.
  • The company is not responsible; for any issues faced while claiming the insurance and it disclaims all the liability with the services of the insurance company.

Referral Code:

  • Mopedo’s referral code rules apply to the referral program that is administered solely by Mopedo.
  • By accepting and sharing your (Rider) or by signing up with a referral code, you are agreeing to be bound by these rules.
  • Anyone who sign-ups using a valid referral code will benefit from Mopedo Authority at the time of sign-up. These values may change if the authority changes the referral program during the sign-up.
  • The referral code should benefit only after the successful completion of the first ride of the referred Rider.
  • Referrers/invitees can be any type; of mopedo users, however, they cannot have more than one account for each Mopedo product or service.
  • Referral code should not be duplicated, sold or transferred in any manner or made available to the general public.

Legacy Terms

  1. We reserve the right to suspend or terminate your account for an indefinite period and take legal actions if we suspect any information you provided is incorrect or false or the security of your account has been; breached. In any case, for similar reasons that question the company’s policy.
  2. You agree to wear safety gear while working as a Mopedo Rider. You shall also not smoke or consume alcohol or distract the customer while providing/onboarding with the ride service. If you happen to violate, the customer shall terminate/raise a dispute over the ride, and the company will blacklist you from using our services.
  3. In any case, if the company finds customers have transported any illegal items, products or violate any applicable law, you (Riders) are required to bring into the company notice. The company shall also impose a fine, and customers are liable to pay the fine at the end of the Ride to you (Rider). Furthermore, the company shall also bring it to the knowledge of government officials & authorities and might take appropriate legal actions.
  4. You will treat the Customer with respect, and agree not to cause any damage; to the Customer and the Properties and/or Possessions of the Customer. You further agree that you will not harass, threaten or abuse the Customer, especially the Women. Violation will be treated under applicable law and might lead to termination of services from the company.
  5. You agree that you will be solely responsible for the items and products handed over to you by the customer for the shipment. You are responsible to crosscheck if the products are properly packed. The company shall decline a refund for any damages to the products that happened during the shipment or logistics due to poor packing.
  6. You shall cancel or decline the Logistics shipment if the product does not seem fit, hazardous and is difficult or impossible to ship the product.

General Terms:

  1. The company shall remove, introduce, reintroduce service or any modes of services. The company shall not be liable if you do not download the right platform that is curated; to offer the service. The company shall not also be held responsible for your inability to use or access the site, mobile application and services. Furthermore, the company shall not be liable for any network issues, connection issues, malware, server error on the site or in the mobile application.
  2. The company shall not be liable for any cause, action, the behaviour of the Customer and the Customer’s Properties. The company shall not be responsible for the quality or the maintenance and the possessions of the Customer.
  3. The company shall not be liable or held responsible for any verbal contractual agreements between You (Rider) and the Customer (User). These agreements are solely between You (Rider) and the Customer (User), and the Company has no say on that.
  4. In no event, the company shall not be responsible for any Direct, Indirect, Punitive, Accidental, Consequential damages that occurred even if the company advised for the possibility.
  5. The Company permits you to use a copy of the application for you on a single device. You shall not sell, resell, distribute, modify the mobile application, site under any circumstances.
  6. You shall not copy or mirror any code, script, plugins, ideas, functions, graphics, images, multimedia. You shall not insert or modify any code, script, virus, malware, trojan, in the site and/or in the mobile application.
  7. You shall not spam our helpline or our email or send unsolicited messages to the company or the customer. Violation might lead to legal actions.

Disclaimer:

  1. You agree that the company is just an electronic platform that provides the aforementioned; services. The company does not recommend or endorse any Package materials to you (Rider) and restaurants. We do not guarantee the actions, malfunctions of the service, site and mobile application.
  2. We do not authorize, encourage you to make any guarantee or warranty on our behalf. We also will not recommend you (Rider) to rely on any such information.
  3. The company or those who have any kind of association; with the company will not be liable for the cause, damage, the loss that occurred due to usage or non-usage of service, site and mobile application.
  4. The company reserves the right to modify, replace, exclude any features or services in part or full on the site or the mobile application.
  5. All Images, Videos, GiFs posted on our site, mobile application, and on our marketing materials; are for illustrative purposes only. We cannot be held responsible for the completeness or accuracy of the services.